Nissan IC Clearwater complaint

To whom it may concern

Please be advised that we purchased a new NP 200 Nissan bakkie from you on the 8th of April 2019.

This vehicle was brought into your service department on Friday 14 June, because our sales rep who is the only driver for this vehicle has been complaining that he struggles to get the vehicle it gear especially reverse.

We collected the vehicle from your workshop at Clearwater branch. The rep says he feels there is still a problem with the clutch.

The service we’ve received from you has been very poor. We’ve had to do numerous calls to find out about the vehicle and no follow ups from your staff. We also did not receive a courtesy vehicle as a replacement.

I will hold Nissan responsible if anything further mechanical goes wrong with this vehicle.

I have been calling daily for Susan Marx who we actually think doesnt exist.

Why should we have to feel like we bought a 2nd hand vehicle from your dealership.

Our next step is to 702 and Carte Blanche as you obviously dont care about customer service.

I am sure the Motor Industry Ombudsman would like to hear about your dealership too.

Awaiting your response.