Nissan Headquarters really disappointing!!!

My car (Nissan Magnite) broke down due to a rock in a pothole and I took it to Nissan Witbank in on 22 April 2025. Now please note that my issue is NOT with Nissan Witbank. It is with Nissan Headquarters. To fix my car parts need to be ordered from overseas. And Nissan Headquarters is supposed to order the parts. Nissan Witbank calls head office every day because I am not the only person waiting for parts to arrive for their cars. Every day Nissan Witbank's calls person phones Nissan South Africa to ask for an ETA. And they cannot provide with one. Nissan Witbank has always given the best service, it is one of the places where I receive the best service out of every other place that gives service. They have never disappointed me. I thought that the entire Nissan franchise was this good but seems like head office doesn't do their part! It is head office that gives bad names to other Nissan franchises because they don't do their job properly. Next week I will be a month without a car. This is absolutely ridiculous and appalling service and worst of all is - Nissan Headquarters is tarnishing the names of smaller franchises that work hard to keep their company's reviews in a positive light. Shame on you!