Nissan Germiston Accounts Department Delaying refund

I made Bidvest McCarthy Nissan Germiston aware of a refund to be issued on Tuesday 29 October 2021. How is it that I still haven’t been refunded within 9 business days? Even though they stated that payments are made on Tuesdays and Thursdays. My Salesman Charlton Ryan Contacted me yesterday 10/11/2021 morning assuring that payment was processed 9/11/2021 in the afternoon and that still waiting for proof of payment from accounts. Today is 11/11/2021 - no refund received , no proof of payment received.

May you kindly get the matter resolved as aim so disappointed with Nissan accounts department.

This Matter will be escalated to the National Credit Act and legal actions will be taken if no refund received in the next 48 hours.