Nissan disregarding the Consumer Protection Act

<p>So once again we were told to take the Juke back to Nissan to be fixed and now they will send an engineer.</p> <p>After my first review the case was assigned to another person, Coreenn, who apologized for only paying attention to the issue at hand after the Hello Peter review. She then told us to take the Juke back to the dealer and an engineer will be assessing the car and overlooking the work the workshop will be doing.</p> <p>It is clear that Nissan South Africa and Imperial Nissan Menlyn doesn't get the message!! WE DON'T WANT THE JUKE ANYMORE!!!! We know our rights set out in the Consumer Protection Act. Not enough time has even passed for my first car instalment to be taken, and the car is now at Imperial Nissan for the 3rd time!!!</p> <p>Section 56 of the CPA states the following:</p> <p>Imp**** warranty of quality 56.</p> <p>(1) In any transaction or agreement pertaining to the supply of goods to a consumer there is an imp**** provision that the producer or importer, the distributor and the retailer each warrant that the goods comply with the requirements and standards contemplated in section 55, except to the extent that those goods have been altered contrary to the instructions, or after leaving the control, of the producer or importer, a distributor or the retailer, as the case may be.</p> <p>(2) Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either—</p> <p> (a) repair or replace the failed, unsafe or defective goods; or</p> <p> (b) refund to the consumer the price paid by the consumer, for the goods.</p> <p>(3) If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—</p> <p> (a) replace the goods; or</p> <p> (b) refund to the consumer the price paid by the consumer for the goods</p> <p> </p> <p>It is quite clear that the law is on our side. We are prepared to lawyer up and then hold Nissan South Africa liable for any costs incurred on our part for legal expenses, as they aren't follow the law.</p>