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Themba Z

1 reviews | Active since Jun 2013

05 Nov 2020, 18:45

Nissan deliverying of defective car

I bought a brand new 2020 Nissan Qashqai car from Nissan Secunda early this year (March). Upon delivery of the car by the dealer I found 4 defects from the car during the delivery inspection. Defect no 1: Damaged right hand roof rubber rail Defect no 2: Damaged left hand roof rubber rail Defect no 3: Damage windscreen rubber Defect no 4: Wheel sound on the rear left wheel. I was promised by the dealer (Ann Botha) that these defects would be addressed and I can take delivery of the car. We then took pictures of the defects and the dealer was fully aware of my defects and seemed to want to address the issue. I took the delivery of the car and now it has been full 8 months and only one of the defects have been addressed (defect no 1). I have been very patient however I have lost patient now. I want these defects to be addressed. I am very disappointed with Nissan, I thought the brand was world class. But this experience have made me rethink being part of this brand. I'm very disappointed.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply10 Nov 2020, 23:37
Official
Thank you for sharing your experience. A case manager will contact you to assist in resolving your query. Kind regards Nissan SA