NISSAN CUSTOMER PROMISE IS A ****

When I wanted to take my car in to get fixed by Nissan because my aircorn system was no longer working (under the New Car Warranty promise) I was informed that my car was no longer under warranty as it turned 5 years old beginning of the year. I went on to explain to Nissan and the dealership that a Nissan owner's manual in accordance with (South African Customs Union) I explained that i bought my car brand new, and for my knowledge the Nissan promise is that if my car is under 72 months or 150k kms, they will be able to assist, mind you the owner's manual that I am speaking about has a copyright of 2017, so when they told me the above promise only started in 2019 I was confused. The Nissan Head Office customer service agent Pheladi was not helpful, never listened attentively and never intended to assist me. She would follow up 2 weeks later after each call i would have with her, to find out if CMH Midrand had called me regarding questions and request. I was treated like an after thought and the nail in the coffin was when I had missed ONE call from Pheladi, where within 5 min from missed call where I received an SMS saying that my case was closed. ONE call. ONE. I will never recommend Nissan, and I hope everyone reading this knows that they dont care about you, so go take your money else where. What upsets me the most was not being listened to, its so frustating talking to someone who you can hear has no intention of helping you. But never again.