1 reviews | Active since Jan 2014
Nissan Constantis Kloof Unable to repair Vehicle
I have a Nissan NP200 that needed repairs. This vehicle was having problems with the Power Steering which was repaired by Nissan Northcliff and was working. The vehicle then started to jerk when the temperature gauge went up. I took the vehicle in to Nissan Constantia Kloof as it was more convenient on the 19th June 2015.To my surprise this vehicle went to motolec for an electrical repair. I never knew that Nissan agents don't have the expertise to repair one of their own vehicles. Motolec could not fix the vehicle either.I have been given all sorts of stories that the technicians are busy with the vehicle until the 07th August 2015 when the vehicle was collected. During that time authorisations were given to replace parts on a trial and error basis (customer paying to train the dealers staff) Not surprisingly the vehicle was not repaired and was taken back a few min after vehicle was collected. The dealer asked that the vehicle be tested over a few days. taken in on the 11th August exact same fault. Still this has not come to an end. I know for certain that i will not purchase another NP200 for my fleet again. Absolutely the worst service ever.<br> <br> Kamal Moneram<br> [Email Removed]
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We refer to your conversation with Monica Gouws from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal Joffrey Carbonari from IC Auto Roodepoort .
Please be informed that the Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We refer to your conversation with Monica Gouws from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal Joffrey Carbonari from IC Auto Roodepoort .
Please be informed that the Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager
