ZM
Zukiswa M

1 reviews | Active since Sept 2024

12 Sept 2024, 10:04

Nissan Car Parts

I'm getting irritated to say I'm frustrated is underrated, I am not happy with Nissan regarding their customer services, seems like they do not prioritized customer needs, I've been waiting for parts its been two months now going to three months, 1 part was delivered other part still on back order which i don't understand, why would deliver one part if they're were order together. I've been calling in order to get feedback or an update. This was supposed to be escalated long time. I am really not happy i'm sitting here without a car this has caused financial constrain on my side. i wish they could prioritized customer needs.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply20 Sept 2024, 06:58
Official
Dear Zukiswa, thank you for taking the time to share you experience with us. As discussed with your case manager Unarine the required part is unfortunately not available due to supply constraints. We are however in continuous contact with the supplier to expedite the order. Rest assured that we will closely monitor the matter and keep you updated. Kind regards Nissan S.A