Nissan After Sales Service is Pathetic

Nissan after sales service is pathetic - my 2015 Nissan X Trail broke down in the Karoo whilst on holiday with my family. I had just taken it for it's latest service. We broke down in an area that had no cell phone signal - a motorist driving past gave me a lift to the closest town that had signal. My family stayed behind at our car - it was 46 degrees Celsius. When I phoned Nissan Assurance for help they refused to assist because I couldn't give them my vin number. I explained my situation regarding no signal at the car but they still refused. I then phoned the Nissan Service centre in Umhlanga where I take my car for service for them to give me my vin number. The Service Advisor was busy & promised to call me back which he didn't do. This meant that we were stranded. We also broke down in Knysna where the car refused to start. We had to get our insurance company to send a service provider to boost our battery. At the service which Nissan had done a week early I had complained about this problem - they assured me that it was sorted. Our air conditioner worked erratically - at 45 degrees Celsius one needs it to work. Nissan also didn't sort this out at the service despite me complaining about it. Nissan ineffective servicing caused us to have huge problems & stress on our family holiday