Nissan *****

Subject: Request for Assistance with Vehicle Issue

To Whom it may concern

I am writing to bring to your attention a pressing issue with my vehicle, Nissan Magnite 2022 which I financed through ABSA vehicle . Despite numerous attempts to resolve the problem with the dealership, Nissan Pinetown , I have not received satisfactory assistance.

The issues with my vehicle include mechanical failures, electrical issues,I have visited the dealership on multiple occasions, car not locking, alarm going off at any time and they have failed to assist me every time. They take the car another issue comes on.

I have tried to resolve this matter amicably, but the dealership's inaction has left me with no choice but to seek your intervention. I kindly request your assistance in resolving this issue. I would appreciate it if you could take back the car because I’ve been having problem since it was 4 months old in my possession. I’ve taken the car to Nissan atleast 12 times.

Yesterday I asked for my records on all the times the car has been to their dealership guess what ? I didn’t get any. Ray “Manager” was so rude to me he was shouting at me like I am not a customer. Please look into the way he speaks with people Please find attached a detailed record of my interactions with the dealership, including dates, times, and correspondence. If you require any additional information, please do not hesitate to contact me.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely,

Fezile Msibi