EK
Edwin K

1 reviews | Active since Mar 2020

09 Mar 2020, 13:49

Nissan

Good day

I E.koekemoer has purchased a brand new Nissan almera 2020 1.5 manual from Star Nissan. The car was delivered by sales representative and was delivered to me in Nelspruit Mpumalanga late January 2020.

I was very happy with the car until on less than 2000km odo when you drive over a speed bump the car makes a horrible noise.

I then took the car to Nissan Nelspruit They told me that it was a faulty shock and that it will be replaced on warranty. To make things worse they refused to vacuum the car as I quote we only clean service bookings. They also did not do the wheel alignment after replacing the shocks they told me it would cost me R250 to do that for me.

After three days the car still makes the horrible sound when driving over the speed bumps. I have really lost my liking in Nissan as I believe a new car should not do that.

0
Replies (1)
Nissan South Africa
Nissan South Africa's reply13 Mar 2020, 12:08
Official
Dear Edwin K, thank you for making us aware of the above experience. We will expedite your concern to the dealership concerned. A case manager will contact you shortly for assistance. Kind regards Nissan SA