AK
Ashley K

1 reviews | Active since Sept 2012

02 Mar 2016, 22:04

NEW QASHQAI HEADACHE & NISSAN SA APPROACH

I bought the new Qashqai 1.2T in June 2015.<br> To summarize a lengthy story, it will be in bullet form:<br> <br> 1. At 9000km - NO OIL / DIP STICK BONE DRY<br> 2. The car towed to dealership I bought it from for Oil Top Up.<br> 3. Monitored for 1000km (Dip Stick oil check and it was 3/4)<br> 4. Drove additional 2500km (Dip Stick oil check and it was 1/2)<br> 5. Car booked in for 3 weeks (\Reprograming\") (Apparently I was driving on Canada's programme)<br> 6. Oil Topped Up again (Monitor again for another 1000km)<br> 7. Monitored for 1000km (Dip Stick oil check @ 3/4) AGAIN???? <br> 8. Nissan SA's approach (The Specialist says it is normal for a car to burn 250ml oil every 1000km and he can see all this on a photo and further that the dealership should educate me)<br> All this and car haven't undergone it's FIRST SERVICE @ 15000KM<br> I have also informed them that the car is smoking, as my wife drove behind me and saw a cloud of smoke coming out and it's not the 1st time she saw it. I noticed this as well today whilst driving home.<br> <br> THIS IS A BRAND NEW CAR AND YET NISSAN SA WANTS ME TO BECOME EDUCATED.... Wow! <br> "

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Replies (1)
Nissan South Africa
Nissan South Africa's reply03 Mar 2016, 07:16
Official
Hello ash2608,

Thank you for making us aware of your situation and rest assured we will review the matter. A supervisor from our customer care centre will contact you shortly to assist.

Kind regards
Natasha Naidoo