1 reviews | Active since Jan 2013
New Nissan X-trail T32 problems (II)
In my continuing battle with Nissan South Africa Customer Care and other Nissan dealerships who told me there was nothing wrong with my brand new Nissan X-trail, I would like to say thank you to all of you for nothing, you really showed your incompetence and pure couldn't give a less attitude in trying to sort out the problems I've been having with the vehicle. A very helpful person by the name of John from McCarthy Nissan Germiston listened to what I had to say and seems to have sorted out 2 of the problems. <br> Nissan SA Customer Care, for your information and maybe for future reference, there is something called a Particulate Filter on the exhaust system, this filter had become blocked and was causing the motor to be extremely noisy and cause a lose of power due to back pressure, these by the way were 2 of the problems I reported. John was kind enough to regenerate the filter for me and guess what,, no more noise and the power is back, I cant believe that this problem was not picked up by you as it is a common problem with the new diesel motors. John was also kind enough to tell me how to prevent this from happening again. A huge thank you to John and McCarthy Nissan Germiston..
Dear Steven ,
Thank you for the feedback.
Please accept my apology for any inconvenience. We are well aware of the Diesel Particulate Filter as well as the functionality but we will address your case with the relevant consultant and dealership.
We will also share your thanks with North West Nissan.
Kind regards
Natasha Naidoo
Dear Steven ,
Thank you for the feedback.
Please accept my apology for any inconvenience. We are well aware of the Diesel Particulate Filter as well as the functionality but we will address your case with the relevant consultant and dealership.
We will also share your thanks with North West Nissan.
Kind regards
Natasha Naidoo
