SK
Steven K

1 reviews | Active since Jan 2013

10 Jul 2015, 16:56

new Nissan X-trail T32 problems

I purchased a new 2015 Nissan X-trial 1.6 dCi SE 4x4 Tech. after a couple of days took vehicle on highway for first time and realized it was bouncing and vibrating, clutch and gear lever didn't feel right. a week and a half after getting the car the motor suddenly started making a loud pinging rattling noise, reported it immediately. More than 4 months later, at least 1000km of driving my car around and me not having my car for about one month total, Nissan SA technician told me there's nothing wrong with my X-trail. My X-trail feels, handles and sounds nothing like the demo model I took for a test drive. Nissan SA did however find damage to front left suspension which they have very conveniently put the blame on me hitting a pot hole. warranty doesn't cover it so has to be repaired at my own expense, FAT CHANCE, strange thing is it didn't have a steering problem until it came back from dealer who done wheel alignment adjustment. Nissan SA is fully aware of the problems I have reported but nothing has been sorted out yet. Nissan seem the only people who cannot hear and feel what my car is doing. Customer Care doesn't even answer my e-mails anymore. this is my first and last Nissan.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply13 Jul 2015, 14:31
Official
Hello SDK67,

Thank you for your comments and Nissan SA is well aware of the matter surrounding your Nissan Vehicle.

We refer to the previous telephonic conversation with Nissan SA Technical Specialist , Service Manager at Nigel Nissan and Kenneth Makatu from our Nissan Customer Contact Centre, it was confirmed that no faults were detected on your Nissan Vehicle.

However. Our Nissan Field Specialist reported that the sub frame and lower control its damaged due to external factors which was confirmed by yourself.

As discussed , due to the nature of the failure on the above components, Nissan SA New Vehicle Warranty will not be in a position to cover the repairs on your Nissan Vehicle.

Kind regards,

Sharnie Malan
Senior Manager: Customer Care