ML
Matthys L
1 reviews | Active since Oct 2013
13 Jul 2015, 11:23
New Nevara with faulty gearbox
I bought a new Nissan Nevara 2.5 XE Nevara. I drove 300km with it and then heard a noise on the gearbox as soon as u release the clutch and the bakkie is in neutral. Ive phoned several times. The suggestion is that the gearbox be opene. I mean, its brand new. Why open it? And not replace it? Is this fair? 300km. I lost my trust and confidence in it. Its my subsidised vehicle. Now I am stuck. Cause I am afraid that it might break down. If I look at other customers who has the same complaints...why doesnt Nissan do something about it?
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Nissan South Africa's replyOfficial
13 Jul 2015, 12:52Hello Laeveldklong,
Thank you for your communication and we confirm that we are aware of the matter surrounding your Nissan Vehicle.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
All complaints are taken seriously and investigated accordingly.
As discussed with our Customer Contact Centre Agent Marco Jacobs the Gearbox needs to be removed and diagnosed in order for us to determine the cause of the noise in the gearbox.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Thank you for your communication and we confirm that we are aware of the matter surrounding your Nissan Vehicle.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
All complaints are taken seriously and investigated accordingly.
As discussed with our Customer Contact Centre Agent Marco Jacobs the Gearbox needs to be removed and diagnosed in order for us to determine the cause of the noise in the gearbox.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Nissan South Africa's reply13 Jul 2015, 12:52
Official
Hello Laeveldklong,
Thank you for your communication and we confirm that we are aware of the matter surrounding your Nissan Vehicle.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
All complaints are taken seriously and investigated accordingly.
As discussed with our Customer Contact Centre Agent Marco Jacobs the Gearbox needs to be removed and diagnosed in order for us to determine the cause of the noise in the gearbox.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Thank you for your communication and we confirm that we are aware of the matter surrounding your Nissan Vehicle.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
All complaints are taken seriously and investigated accordingly.
As discussed with our Customer Contact Centre Agent Marco Jacobs the Gearbox needs to be removed and diagnosed in order for us to determine the cause of the noise in the gearbox.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care