FK
Frans K

1 reviews | Active since Aug 2015

05 Aug 2015, 19:07

New car that needs to be fixed from the start

I bought a new Nissan Juke in June. Within the first week the car had a rattle, I took it to Star Nissan Vereeniging, they fastened everything. I got the car back. The fuel consumption was not right, heavy on fuel. The engine cut out , apparently a spec to protect the engine from something wrong.... The car didn't even lock itself when you drive, they had to change the settings, all of this for a new car... Now my car has a zzz sound when you drive. Jacqui from Nissan East Rand gives good service, but they want to repair the car every time, and I don't feel that you have to repair a NEW car so many times. My car has been back to Nissan many times and I am quite fed up with that now. How many times does it need to go in again????? It is a new car after all!!! Andre at Auto Pedigree Vanderbijlpark said that they could have given me another new car, but that would be 'difficult'.... And in the meantime I have to suffer through this all. I am REALLY not impressed with Nissan and Auto Pedigree

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Replies (1)
Nissan South Africa
Nissan South Africa's reply06 Aug 2015, 10:21
Official
Hello Frans&Juanita,

Thank you for taking the time to make Nissan SA aware of your concern and we take note of the contents.

It is extremely regrettable that anyone of our valued customers experiences a technical or service related problem. We strive to produce the best automotive products, with the best service to back up the Nissan brand;

As discussed with Karika du Plessis from our Nissan Customer Support Centre, the matter has been escalated to Lionel Pillay ,Dealer Principal of Imperial Nissan East Rand Mall who will be assisting us in resolving the concerns on your Nissan Vehicle.

Our offices will strictly monitor the progress of your concern until completely resolved.

Kind regards,

Sharnie Malan
Senior Manager Customer Support