Nash Nissan Alberton - shocking service

To Whom it may concern,

To say that I’m frustrated is an understatement.

To give you the history…

We needed to buy a bakkie for our employee. We asked around and were told that the Nissan bakkie is tough and reliable. We made the decision there and then and bought a brand new Nissan NP 200 1.5DCI from the Nash Nissan in Alberton in the middle of October 2018. Our manager received his new bakkie and drove the car for approx. one month when suddenly it started overheating. Immediately he stopped the car and he contacted Nash Nissan in Alberton. They arranged for the vehicle to be towed to the nearest branch which happened to be the IC Nissan in Kempton Park.

My manager has been dealing with the staff at IC Nissan in Kempton Park and they told him that the radiator had to be replaced. This was done but as they were testing the vehicle it started overheating again. They then reported that they might need to change the engine. The car had been in for repairs for approx. one month when I decided to get hold of the new car sales manager at Nash Nissan in Alberton in order to see if he could do something for us as we bought the car from them. He told me that he needed permission from head office to do anything regarding a new car. He asked me to phone the customer care and log a call (Ref No: ********** 4) which could then be escalated to try and get someone to help us. I did this and have now been following up for an additional month to try and get someone to help us.

We bought a brand new vehicle from your company, my manager drove his new vehicle for a month when it started overheating, it is now coming up to the second month that we do not have the vehicle back or a replacement provided. Nobody has even offered us a loan car.

I ask you urgently to intervene and help us resolve this issue ASAP

Thanking you in advance and I look forward to hearing from you.

Best Regards,

Stephen Druckman

Director

+27 82 **********