MyRide Nissan Pathetic service from Jaco..

Not happy with the service received from one of your dealers MYRIDE NISSAN in Randfontein.

I ordered lockset on the 30th March at around 15:30 then the next day around 9am I went in to cancel the order as my original dealer managed to get the new Lockset, only to be told by the parts Manager called JACO that i can’t cancel as it’s been dispatched already and that the lockset is linked to the VIN of my vehicle and that Nissan would question why they resend cancelled it.

My issues are: 1. I never gave Nissan my vin to order the part! So which vin will it be linked to? 2. I paid on Wednesday at 4pm, I called them at 9am Thursday to cancel, so you really dispatch the same night? Though when I was paying I was told it get dispatched later and can only get it by Friday latest! 3. I have provided email from Nissan zambia confirming part is there and I should cancel here and now I was told they will escalate and see if there is something to be done. Jaco basically made me plead and beg for my a refund and made it sound complex, mine you, I have also worked with customers and I know that he was lying through his teeth. 4. After a lot of back and fourth with him, I asked him if he is going to help me or I should escalate the matter as I know people in Nissan to help me, ARROGANTLY HE RESPONDED, am trying to help you and you going over my head asking other people to help! I have over 13 years experience blah blah, and I just told him I was asking for alternatives as it’s hard dealing with him. I wonder if he talks like that to his white clients or it’s only blacks? 5. I called him around the 5th of April and he told me the refund has been escalated to his manager for one last step and he would advise me, upto now, I never gotten a single reply from the so-called manager Jaco! 6. I told him I will be leaving the country the next day and that my wife will start dealing with him, she called a couple of Times and eventually he answered and said the refund will be processed but will return my wife’s call and upto now, she has been waiting. She was honest and told him how painful and annoying it has been dealing with someone senior as he claims but so inconsiderate and ***********, he just apologized and said the money will be in the account soon, just waiting for his manager to release funds. 7. After long weekend now still no money, My wife called him and they told her he is out of the office and she asked if anyone else can assist and was told refunds are only dealt with him. 8. I called him from Lusaka yesterday and manager to speak with him and only to be told his manager had got the refund mixed up with another account number so they have to resubmit to our account and will reflect within 24 hours as it’s from FNB to standard bank!!!

We are tired of getting **** promises from Myride Nissan, Jaco is taking us for a ride and has bad customer service and he is condescending towards OTHER clients. I have more than 5 emails I sent to him [I will forward to you also shortly] and not even once has he responded as promised nor call us back as he promised to advised, which begs be wonder how he managed to be manager as he doesn’t have any leadership and people skills.

I have dealt with far smaller and other bigger companies regarding refunds and never have we experienced pathetic like we have with Jaco and he needs to be called out as he is bringing the Nissan brand into disrepute.

Please assist us getting our money back from Myride Nissan..