My Not so wonderful Nissan Experience

I have been a Nissan owner for over 10 years. I currently have 2x Np200, 1x Nissan micra, 3.3 v6 kingcab, Nissan 1400.

Let me start with today. We called to book in the Nissan Np200 which has a service plan. The lady informed us we could book in from 6:30am I was like ok wow thought it was 7am.anyway great I arrive at 6:40am to see a sign on the door 7am. This doesn't help me as I now have to wait 20mins because of Nissan Menlyns fault.

I go around to see if they can book it in as there is 3 people in the office. When I mention my manager called to book in the vehicle and that he was told by desiree it was 6:30am my comment was met with contempt. There was an unwillingness to give me service and being adamant I was ill informed by my manage who I trust more than Menlyn's staff.

Menlyn obviously don't know what customer service is and that the customer is right until proven wrong and then you still treat the customer with willingness. They did book my vehicle in which took them 2mins as everything is on the system. I just don't understand why they need to create such a bitter taste in my mouth about having to deal with such bad customer service.

They have 5 people who receive calls and seems those 5 are not properly trained if they don't know the time a customer can book on his vehicle. To admit they could have been wrong would have been a start instead of telling me my manager is a ****.

Now my previous experience with Nissan Menlyn. They misplaced my service book and sent it with another customer in which they had to go and get it back. I came to collect my vehicle in which I had to wait 10mins just to Get the key so I could leave. Have a seperate cue for collections so customers dont have to waste precious time.

My Nissan micra I reported everytime when I book it in of a problem with the side mirror cover. At both services it hasn't been fixed. I asked my headlights to be adjusted correctly as they are too low this was also not done.

I also have a history at Gezina with the dealership from which I bought my micra and Np200 from. The tracker was also not installed. I had a problem with the radio that took them 3 months to fix. I was also **** to about my squealing brakes which I took to an independent garage that told me they were perfectly fun. This was Nissan Gezina.

My question is don't you want loyal customers or do your branches actively try to get rid of your customers?

What service branch can you recommend that don't have an attitude?

I can also recommend Annetha Kruger + ********** 0702 from Ameliorate to help Nissan Menlyn to fix the attitude problem and help you grow your brand through customer service. She will help them be friendly and help customers with a smile. This employee sits on the left of the check in counters.

I also was considering buying 4 np300s but I can't if this is the service your branches offer.

They have now for the 2nd time lost my service book at menlyn.