1 reviews | Active since Sept 2015
My HORRIBLE Nissan experience
About 1 and a half years ago, I purchased my 'dream car' - a white Juke. Was totally in love with this car, up until Jan 2015 when my nightmare started. The car was booked in for a service and a strange 'noise', that soon became unbearable. Well, to cut the story short, I was forced to sell the car because your branch did absolutely nothing to sort out any issue that was brought to their attention. Up until the day I sold it, the following issues were still ongoing, although the car had been in the workshop probably about 10 times:<br> 1. Brakes were still noisey <br> 2. Creaking suspension front and back - all they did is oil all the bushes etc. Is that how Nissan Randburg fixes a real issue? <br> 3. Gearbox noise-your guys broke it even more and you didn't even have the decency to check that it was fixed before handing the car back to me. I had to drive around with a car sounding like a tractor and to this day I guess you don't know what the issue is. <br> 4. Aircon-complained about compressor, all that was done was a regas. <br> <br> Nissan SA please train this branch on how to deal with issues and customers!
Thank you for your comments and Nissan SA is well aware of the matter surrounding your Nissan Vehicle.
As discussed with Kenneth Makatu from our Nissan Customer Support Centre, we have escalated the matter through to the Dealer Principal of Mccarthy Nissan Randburg ,Dean Chatter and will revert back with feedback.
Our offices will strictly monitor the progress of your concern until completely resolved.
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager
Thank you for your comments and Nissan SA is well aware of the matter surrounding your Nissan Vehicle.
As discussed with Kenneth Makatu from our Nissan Customer Support Centre, we have escalated the matter through to the Dealer Principal of Mccarthy Nissan Randburg ,Dean Chatter and will revert back with feedback.
Our offices will strictly monitor the progress of your concern until completely resolved.
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager
