Mr O.G Sehudugeng

I report my case to Nissan SA from 2020 about the dealership that celling cars and telling me the car is coved for 5 years warranty for 5 under Nissan SA. When i check every year from 2020 until today I'm still asking Nissan to help me or check my car from dealership is coming out of warranty that Nissan SA told us to trust.

On :Oct 4, 2023, 9:25 AM Good day Mr Sehudugeng,

Trust my mail finds you well.

Kindly be advised that the matter has been escalated with the Dealer Principal as they provided you with the rental vehicle and have advised that the aircon fitted in your vehicle is an after market aircon.

The vehicle is with a 3rd party that is fixing the concern and are struggling with parts currently, unfortunately we are unable to follow up on parts required and assist further.

We regret being unable to supply you with a more favourable reply and wish to assure you of our best intentions at all times.

Notwithstanding the above, please be assured that Nissan South Africa undertakes to support you as our customer and product at all times, as we value your esteemed custom

Kind Regards, Consultant Customer Engagement Centre Nissan South Africa (Pty) Ltd Phone: ***.

On: Wed, Oct 4, 9:25 AM Good day Mr Sehudugeng,

Trust my mail finds you well.

Kindly be advised that our technical department will unfortunately not be able to assess or test your vehicle as it was not repaired by a Nissan dealership where it would have been repaired back to original equipment, manufacturers standards but by a Third party.

We regret being unable to supply you with a more favourable reply and wish to assure you of our best intentions at all times.

Notwithstanding the above, please be assured that Nissan South Africa undertakes to support you as our customer and product at all times, as we value your esteemed custom

Kind Regards, Consultant Customer Engagement Centre Nissan South Africa (Pty) Ltd Phone: ***