OVHB
Orna Van Heerden Bosch

1 reviews | Active since Mar 2022

31 May 2024, 10:32

MOSSELBAAI NISSAN, VERY VERY BAD SERVICE

At Nissan Mosselbay we had the worst service and incident that can happen. Bought Toyota Landcruiser, they told us it went through Toyota 140 point check, but we received the cruiser. The steering was pulling totally, we send it back to them (took it the 400km), cruiser was with them form about 2 weeks, their steering specialist in Mosselbay were working on the steering box which were totally wore out. We got the Cruiser back, nothing better, we spend close to R25 000 for all the shocks and other parts to see if it will change the running of the cruiser, nothing. We contact Nissan Mosselbay and told thme we sending it to our own specialist in Port Elizabeth, "Steering Specialist", best service ever. They send us pictures with all the old parts still in steering box, some parts were even missing. They finished the box, we send invoice to Nissan Mosselbay and they only paid half of the invoice. Think it was the worst service we every received from and I think it is a very bad name for Nissan to misrepresent a deal like the way Mosselbay Nissan did.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply03 Jun 2024, 07:35
Official
Dear Orna, thank you for taking the time to share your experience with us. Rest assured that a case manager will contact you shortly to assist. Kind regards Nissan S.A