BM
Bowani M
1 reviews | Active since Mar 2015
27 Mar 2015, 16:33
Misdiagnosis
Since my car was towed to dealership on the 10/03/2015. Diagnosed, I was told was fuse box, which the needed part was ordered to arrive on 26/03, part arrived fitted. Problem still there. My car under warranty, I need car on daily basis for work. No loam car. And I just call every time for update on developments. Nissan failing me. Car is less than8 months. What is going to happen after 3 years owing the car. I want it exchanged for same car. And I noticed no one is interested at nissan when having problems with their products.
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Nissan South Africa's replyOfficial
30 Mar 2015, 11:08Hello Bowanim,
Thank you for your communication and we confirm that we are aware of the matter surrounding the said Nissan vehicle.
We understand your frustration and do appreciate your patience in this regard.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
Please be advised that Nissan SA tried to contact you to no avail. We have also requested that Robbie Roberts, Workshop Manager investigate and assist with a detailed report.
Nissan SA will monitor the current repairs closely untill the vehicle is fully repaired.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Thank you for your communication and we confirm that we are aware of the matter surrounding the said Nissan vehicle.
We understand your frustration and do appreciate your patience in this regard.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
Please be advised that Nissan SA tried to contact you to no avail. We have also requested that Robbie Roberts, Workshop Manager investigate and assist with a detailed report.
Nissan SA will monitor the current repairs closely untill the vehicle is fully repaired.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Nissan South Africa's reply30 Mar 2015, 11:08
Official
Hello Bowanim,
Thank you for your communication and we confirm that we are aware of the matter surrounding the said Nissan vehicle.
We understand your frustration and do appreciate your patience in this regard.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
Please be advised that Nissan SA tried to contact you to no avail. We have also requested that Robbie Roberts, Workshop Manager investigate and assist with a detailed report.
Nissan SA will monitor the current repairs closely untill the vehicle is fully repaired.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Thank you for your communication and we confirm that we are aware of the matter surrounding the said Nissan vehicle.
We understand your frustration and do appreciate your patience in this regard.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
Please be advised that Nissan SA tried to contact you to no avail. We have also requested that Robbie Roberts, Workshop Manager investigate and assist with a detailed report.
Nissan SA will monitor the current repairs closely untill the vehicle is fully repaired.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care