Lowest level of service

I am extremely appalled by the level of service received from Group1 Nissan. I bought a 2nd hand vehicle Honda civic from the dealership on 24 November 2017. On the 7 December 2017 I made contact with Peet (salesman) stating that I have concerns as I took the car for inspection regarding the suspension of the car and rear window demister. Both inspections came back with issues. Peet asked if Group 1 could collect the car to do an inspection which delayed to early January 2018. Group 1 made contact with me that I had to drive the vehicle to Stellenbosch for a 40 min inspection. The 40 min inspection was done and the workshop mechanics apparently found no defects on the car. I was then tried to be brushed off by the dealer principal at the time Carlo but as soon as i mentioned a few defects that i'm not complaining about he changed the conversation and arranged for the vehicle to be collected for a thorough inspection. Vehicle was collected 11 January 2018 and i received the vehicle back on the 12 January 2018 and was told that Carlo will compile a report and get back to me on the 15 January 2018.

When my vehicle was collected for the full inspection i demanded for the dekra report that was apparently done as well as the group 1 report. I received the group 1 report but no dekra report as promised.

My concern is that all the boxes on the group 1 report is ticked that the vehicle is perfect, which in fact is not. Even obvious flaws that I knew about and accepted, this report indicated that the vehicle is flawless. This report is definitely not accurate. The Vehicle has a suspension problem and its even obvious when you drive, how did it pass roadworthy? Even a handbrake lever replacement was promised to me and guess what, nothing was done. The rear window demister does not work( roadworthy)???

To date I have not heard anything from group 1, which is very unprofessional and still awaiting for the final report. I was very accommodating since December 2017 but clearly nothing happens then.

I made contact with Peet 14 February 2018 and assured me that Carl will contact me but still nothing.

Thanks Yaasien