1 reviews | Active since Oct 2016
Looking for excuses for their own defects and blaming it on the customer!!!!!
<p>On 14 October 2016 we wrote a review for Imperial Nissan Menlyn. To date we haven't received feedback on this. On 17 October we took the Juke back to Imperial Nissan Menlyn, for a second time, after we were **** to by Thomas Swanepoel. On 18 October we got a call to pick up the car, it has been fixed. When my husband arrived he was told that the steering wheel rattle was fixed and that it was a mistake they made which caused the rattle. He was then told that they can't fix the squeeck on the boot in any other way than with insulation tape and because we aren't satisfied with this, they will have to consult with Nissan South Africa on this matter.</p> <p> </p> <p>On the 19th of October my husband logged a complaint with Nissan South Africa, Case Number: ********** 0, with Charice Allie, she wasn't of help at all, continiously siding with the dealer. This morning 25 October 2016 the rattle on the steering wheel has returned and the boot is still squeecking. Charice then told us that the boot squeeck is a problem on all the Juke's and that other customers are okay with the insulation tape solution, it's just us that isn't satisfied. Hence, she admitted that it is a factory fault. After that she told my husband it's my fault that the car squeecks and rattles because I drive on a gravel road. ***!!!! Where did she get that information??? I don't drive on a gravel road, and if I did, it's a crossover so it should be able to handle this.</p> <p> </p> <p>My husband insisted that Nissan take this Juke back and give us our deposit back, she then said she will speak to the dealer principal. She then called back and said the dealer principal refuses to help us, and we were instructed to take the car back for the 3rd time. </p> <p> </p> <p>We have no trust in Nissan, firstly it is a new car, why do you buy a new car??? To not sit with someone else's nonsens. Now we have a new car with factory faults which is blamed on me as the customer because I aparrently drive on gravel roads. Secondly we were **** to about what is actually the problem on the car, thirdly after taking in the car twice, the same exact problems still remains.</p> <p> </p> <p>I won't recommend any person buying from any Nissan dealership. You can't complain about the service, because there is none!!!</p>
Dear LiezelLouw,
Thank you for making us aware of your concern and rest assured to will investigate the matter. A Nissan Customer Care Consultant will be in touch with you shortly to gather more information and to assist you.
Kind regards
Natasha Naidoo
Dear LiezelLouw,
Thank you for making us aware of your concern and rest assured to will investigate the matter. A Nissan Customer Care Consultant will be in touch with you shortly to gather more information and to assist you.
Kind regards
Natasha Naidoo
So once again we were told to take the Juke back to Nissan to be fixed and now they will send an engineer.
After my first review the case was assigned to another person, Coreenn, who apologised for only paying attention to the issue at hand after the Hello Peter review. She then told us to take the Juke back to the dealer and an engineer will be assessing the car and overlooking the work the workshop will be doing.
It is clear that Nissan South Africa and Imperial Nissan Menlyn doesn't get the message!! WE DON'T WANT THE JUKE ANYMORE!!!! We know our rights set out in teh Consumer Protection Act. Not enouh time has even passed for my first car instalment to be taken, and the car is now at Imperial Nissan for the 3rd time!!!
Section 56 of the CPA states the following:
Imp**** warranty of quality 56.
(1) In any transaction or agreement pertaining to the supply of goods to a consumer there is an imp**** provision that the producer or importer, the distributor and the retailer each warrant that the goods comply with the requirements and standards contemplated in section 55, except to the extent that those goods have been altered contrary to the instructions, or after leaving the control, of the producer or importer, a distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either—
(a) repair or replace the failed, unsafe or defective goods; or
(b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods
So once again we were told to take the Juke back to Nissan to be fixed and now they will send an engineer.
After my first review the case was assigned to another person, Coreenn, who apologised for only paying attention to the issue at hand after the Hello Peter review. She then told us to take the Juke back to the dealer and an engineer will be assessing the car and overlooking the work the workshop will be doing.
It is clear that Nissan South Africa and Imperial Nissan Menlyn doesn't get the message!! WE DON'T WANT THE JUKE ANYMORE!!!! We know our rights set out in teh Consumer Protection Act. Not enouh time has even passed for my first car instalment to be taken, and the car is now at Imperial Nissan for the 3rd time!!!
Section 56 of the CPA states the following:
Imp**** warranty of quality 56.
(1) In any transaction or agreement pertaining to the supply of goods to a consumer there is an imp**** provision that the producer or importer, the distributor and the retailer each warrant that the goods comply with the requirements and standards contemplated in section 55, except to the extent that those goods have been altered contrary to the instructions, or after leaving the control, of the producer or importer, a distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either—
(a) repair or replace the failed, unsafe or defective goods; or
(b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods
Section 56 of the CPA states the following:
Imp**** warranty of quality 56.
(1) In any transaction or agreement pertaining to the supply of goods to a consumer there is an imp**** provision that the producer or importer, the distributor and the retailer each warrant that the goods comply with the requirements and standards contemplated in section 55, except to the extent that those goods have been altered contrary to the instructions, or after leaving the control, of the producer or importer, a distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either—
(a) repair or replace the failed, unsafe or defective goods; or
(b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods
It is quite clear that the law is on our side. We are prepared to lawyer up and then hold Nissan South Africa liable for any costs incurred on our part for legal expenses, as they aren't follow the law.
Section 56 of the CPA states the following:
Imp**** warranty of quality 56.
(1) In any transaction or agreement pertaining to the supply of goods to a consumer there is an imp**** provision that the producer or importer, the distributor and the retailer each warrant that the goods comply with the requirements and standards contemplated in section 55, except to the extent that those goods have been altered contrary to the instructions, or after leaving the control, of the producer or importer, a distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either—
(a) repair or replace the failed, unsafe or defective goods; or
(b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods
It is quite clear that the law is on our side. We are prepared to lawyer up and then hold Nissan South Africa liable for any costs incurred on our part for legal expenses, as they aren't follow the law.