BM
Bowani M
1 reviews | Active since Mar 2015
17 Mar 2015, 09:04
Loan car for faulty new car.
My new car is got factory fault covered by manufacturer warranty, car is with dealership expected date for collection is after 26/03/2015 since car booked in on 10/03/2015. They can't supply me with loan car and nature of my work it needs car on daily basis. Please help. Robin is not helping not returning calls not responding emails. Only luckily if I get him that's when getting same feedback.
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Nissan South Africa's replyOfficial
18 Mar 2015, 14:24Hello Bowanim,
Thank you for taking the time to make Nissan S.A aware of your situation and we take note of the content. We sincerely apologise for the service received thus far.
As discussed with Robin Wright at our Nissan Customer Support Centre, We do rely on our dealer network to assist with courtesy vehicle, should the need arise and they are subject to availability.
Your request is currently being communicated with the relevant dealer and we will update you accordingly.
We have escalated the matter to our Nissan Parts Department to urgently assist with a sooner estimated time of arrival date.
Our offices will monitor the movement of the parts until such time that it has been distributed to BB Nissan Hatfield and will keep you updated on the progress.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Thank you for taking the time to make Nissan S.A aware of your situation and we take note of the content. We sincerely apologise for the service received thus far.
As discussed with Robin Wright at our Nissan Customer Support Centre, We do rely on our dealer network to assist with courtesy vehicle, should the need arise and they are subject to availability.
Your request is currently being communicated with the relevant dealer and we will update you accordingly.
We have escalated the matter to our Nissan Parts Department to urgently assist with a sooner estimated time of arrival date.
Our offices will monitor the movement of the parts until such time that it has been distributed to BB Nissan Hatfield and will keep you updated on the progress.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Nissan South Africa's reply18 Mar 2015, 14:24
Official
Hello Bowanim,
Thank you for taking the time to make Nissan S.A aware of your situation and we take note of the content. We sincerely apologise for the service received thus far.
As discussed with Robin Wright at our Nissan Customer Support Centre, We do rely on our dealer network to assist with courtesy vehicle, should the need arise and they are subject to availability.
Your request is currently being communicated with the relevant dealer and we will update you accordingly.
We have escalated the matter to our Nissan Parts Department to urgently assist with a sooner estimated time of arrival date.
Our offices will monitor the movement of the parts until such time that it has been distributed to BB Nissan Hatfield and will keep you updated on the progress.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Thank you for taking the time to make Nissan S.A aware of your situation and we take note of the content. We sincerely apologise for the service received thus far.
As discussed with Robin Wright at our Nissan Customer Support Centre, We do rely on our dealer network to assist with courtesy vehicle, should the need arise and they are subject to availability.
Your request is currently being communicated with the relevant dealer and we will update you accordingly.
We have escalated the matter to our Nissan Parts Department to urgently assist with a sooner estimated time of arrival date.
Our offices will monitor the movement of the parts until such time that it has been distributed to BB Nissan Hatfield and will keep you updated on the progress.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care