Lack of Service.

I bought a Nissan Magnite June 2023 from Sar Nissan Vereeniging. on Sunday 11/2/2024 my gearbox failed in reverse. My vehicle has 12300 Km on the clock and this happens. Car was loaded and sent to Vereeniging for the diagnoses and today is day three and still i do not have a car. Gearbox has to be removed to inspect and Nissan SA is declining a courtesy vehicle. I have no other means of transport that's why you purchase a NEW vehicle that is reliable. I have a vacation booked for the weekend and due to Nissan SA's lack of customer satisfaction i have to cancel a fully paid vacation and loose all expenses paid.

Dealer ship will only have a diagnoses on Friday. and i am meant to leave on Friday. The lack of response from Nissan SA is unacceptably slow. Very little help and also no sense of customer needs.