IL
Imtiaz L

1 reviews | Active since Apr 2018

09 May 2024, 13:04

LACK OF SERVICE

VERY DISSAPOINTED,MY VEHICLE BROKE DOWN OVER A MONTH AGO,IT WAS TOWED BY NISSAN...THE VEHICLE HAS A WARRANTY AND UPTO DATE I CANNOT GET POSITIVE FEEDBACK FROM NISSAN SOUTH AFRICA.I HAVE BEEN CALLING THE ENTIRE TIME,THERE IS A CONSULTANT OMPHILE THAT SUPPOSE TO BE HANDLING THE CASE BUT I DONT GET A PHONE CALL OR COMMUNICATION,I HAVE TO KEEP CALLING...I GET TOLD I WILL BE GIVEN AN UPDATE TOMORROW AT 12...GUESS WHAT ....NOTHING....I HAVE TO CALL AGAIN.AND U ACTUALLY THINK YOU DEALING WITH PROFESSIONALS.....SAD THE LEVEL OF SERVICE,NEVERMIND THE LOSS OF INCOME I HAVE TO SUBDUE WITHOUT HAVING A VEHICLE AS THERE IS NO URGENCY FROM NISSAN.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply10 May 2024, 07:36
Official
Dear Imtiaz, thank you for taking the time to share your experience with us. Please accept our apology for the level of service you have received. Rest assured that a Manager will contact you shortly to assist. Kind regards Nissan S.A