MM
Mandla M

1 reviews | Active since Apr 2024

02 Apr 2024, 07:42

Kindly force all branches to timeously develop its staff and money must not be collected if the parts is not available a s most of the customers are being left inconvenienced and being mostly frustrated while the money has been taken without even indic

NTT Nissan Newcastle Purchased /ordered the parts about 65 thousands In Delivery 60 percent. Of those parts were incorrect and wrong ordered by the nissan parts advisor,the parts advisor is emotional and arrogant when addressing the matter on my personal enquiry sometimes do not answer my calls will lie to say is busy while not, it was a huge process to change these parts and for correct one, what i mostly received from them was being arrogant as they even uttered irredentist and very sensitive utterances of which the matter was also reported to their principal dealer NTT Nissan Newcastle and Nissan SA. As of now some parts are stl outstanding not yet resolved and delivered as from January the first week

Therefore the service I received from Nissan NNT Newcastle by the parts and parts manager was very annoying not respecting me as a customer, I also wish this Not to happen to any potential customer who is stl wishing to buy or order parts from this Branch Iam not sure if the staff development is often done regularly to have such attitude towards customer

Through the intervention of Nissan SA, I am also waiting a bit long for them resolve the matter, With such bad experience I received from NTT nissan Newcastle, I don’t intend even to buy any car in future or even recommend until such behaviour I have mentioned is being corrected,

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Replies (1)
Nissan South Africa
Nissan South Africa's reply02 Apr 2024, 10:28
Official
Dear Mandla, thank you for sharing your experience with us. Rest assured that your case manager Faith will be in contact with you shortly to assist. Kind regards Nissan S.A