Its always a Nightmare going to Nissan Durban

I sent my Nissan Magnite to Nissan CMH Durban on 24 March 2025 to be diagnosed for a whistling and grinding sound in the engine. I always ensure that I am there as early as possible so that I am the first car to be worked on.

They never ever get back to you and give you feedback on the vehicle. Whenever you call and ask to speak to the service advisor who has been allocated your car, he is always busy. I was calling all morning and when it was time for me to knock off at work I called again and then was told I can collect the car.

Upon collecting the vehicle the service advisor Zamo Lushaba informed me that he will send a warranty claim and get back to me on approval, and that I should not drive the car for long distance. On 25 March 2025 nobody got back to me on approval of the warranty claim. On the morning of 26 March 2025 as I was preparing to go to work the car was making a loud rattling and whistling noise and I decided not to use it for work.

I immediately called in the morning around 9am and was told Zamo Lushaba is busy. Called again around 10am was told Zamo Lushaba is busy and left a message. Called again around 11am was told Zamo Lushaba is busy left a message. Called again around 12h30 and now my calls were being ignored because I am sure the receptionist Nokuthula could see that It is the same person calling and didn't know what to do anymore.

Eventually after numerous attempts I got through and requested to speak to the manager. After explaining my concern in how we are treated as customers and the lack of customer service, he personally spoke to Zamo Lushaba and the manager gave me the feedback the warranty has been approved and told Zamo Lushaba to follow up on the ETA of the parts and was told that Zamo Lushaba would call me with feedback.

Later on the day Zamo Lushaba called me and told me that the parts are available however the main part which is the pulley for the fan belt is not available all the way to the warehouse. So I emphasized to him that I use the car for business use as my job solely depends on travelling to clients. Then he suggested that I send him a copy of my drivers license so that he can request for a courtesy car.

On 27 March 2025 which is today I have been calling since this morning requesting progress on courtesy car. But again I am told Zamo Lushaba is busy and have left countless messages with the receptionist Nokuthula.

I have a corporate event tomorrow that I have had to request that my colleague attends as I am not mobile. After calling more than 6 times and leaving messages I finally got a hold of Zamo Lushaba and he told me that they first need to load the courtesy car claim on the system and I will receive a sms with a reference number and further more will need to wait for Nissan SA to approve.

This could have been done on Wednesday 26 March 2025 already but I guess this is not urgent to them. On my Nissan Warranty documents it clearly states that Nissan offers courtesy car arrangements for warranty repairs if the necessary components aren't available within 48 hours.

It is going for a week now and my matter is not being resolved. Its very disappointing how we are treated after we have purchased the car and shows that we were only important when we were being sought after to purchase the car and after we have purchased the car we just become a number…

I hope Nissan SA will be able to assist me as I am not getting any joy at Nissan CMH Durban.

Unhappy customer Mbalenhle Mzolo ***-Nissan Magnite ND 288 734