1 reviews | Active since Aug 2013
Incorrect parts delivered after waiting for 5 months for parts
<p>Nissan's waiting period for parts is an unacceptable 21 days.</p> <p>I have been waiting since 2 July 2016 for my car to get fixed because Nissan is very inept when it comes to Warehouse Management. It has been 5 months since I have been waiting for my car to get fixed. Eventually the parts arrived today. The parts in the box do not match the part number on the box. Incorrect parts have been packaged into the box.</p> <p>Nissan never ceases to shock me. The staff is *********** and their cars are defective. Why does the South African government still allow them to operate in South Africa? We do not need their foreign direct investment.</p> <p> </p> <p>I will take my complaints and grievances to every social media platform i.e. Twitter, Facebook, Instagram, Bad Service SA, Youtube, and We Chat.</p> <p>Nissan **** that my car was in an accident. My car was never in an accident when my airbags deployed. I only hit a curb with the side of my rim. I have sent them pictures showing them that there is no single scratch on my car after the airbags deployed. But no, because they do not want to take responsibility of their defective cars, they chose to lie. If it was Hyundai or Toyota, they would have given me a new car. I still owe half a million rand to the bank on a car I have not driven for half a year. My car is sitting there aging while waiting to get repaired. </p> <p>If I had money for Legal representation I would have taken this matter for litigation. Unfortunately Nissan is a big bully with very deep pockets and expensive lawyers, I will not get any justice. Because they have all the money in the world they think they can bully us with their ********* behaviour. They do not subscribe to corporate governance and run their business like the mafia. Buy the car, but don't come to Nissan for complaints because you buy a Nissan at your own risk. If the airbags deploy it is your own problem, just deal with it. If you wait 5 months for parts, it is your own problem, you deal with it. If the wrong parts get delivered, it is your own problem, deal with it. If your car is dismantled until it loses value while fixing it, it is your own problem, deal with it. If you feel cheated out of your hard earned money, it is your problem deal with it.</p> <p> </p> <p>WHY DID I BUY A NISSAN AFTER I WAS WARNED NOT TO?</p> <p>Even if Nissan was the last car on earth, I would rather walk. </p>
Dear Skhumbuzo Manana,
It is extremely regrettable that anyone of our valued customers experiences a technical or service related concern as we strive to produce the best automotive products, with the best service to back up the Nissan brand. As discussed with Coreen Nagel from our Nissan Customer Support Centre. our offices will strictly monitor the progress and arrival of the part until such time that it has been distributed to McCarthy Nissan End Street .
Kind regards
Natasha Naidoo
Dear Skhumbuzo Manana,
It is extremely regrettable that anyone of our valued customers experiences a technical or service related concern as we strive to produce the best automotive products, with the best service to back up the Nissan brand. As discussed with Coreen Nagel from our Nissan Customer Support Centre. our offices will strictly monitor the progress and arrival of the part until such time that it has been distributed to McCarthy Nissan End Street .
Kind regards
Natasha Naidoo
