GV
Gerhard V

1 reviews | Active since Jun 2016

13 Jul 2017, 08:01

Incorrect part number linked to VIN on system

<p>I ordered a new door handle for my girlfriend's Nissan Juke, but received the incorrect part. The dealership was very helpful, but are having difficulty getting the right part out of head office. </p> <p> </p> <p>This experience has wasted a lot of my time and has caused my girlfriend great inconvenience as she is not able to open the driver-side door of her car. Also, what if this happens when a safety-critical part has to be ordered?</p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply13 Jul 2017, 08:42
Official

Dear Gerhard,

Thank you for informing us of your concern and the content thereof is duly noted. Vanecia from our customer contact centre will contact you shortly to get more details with regards to your complaint.

We will continue to closely monitor the matter and keep you updated.

Kind regards