*********** and dishonesty

We purchased a vehicle McCarthy Nissan gateway at the end of November 2018 . Whilst shopping for a vehicle we came across one that we liked and was asked my the sales person to put down a deposit in order for them to keep the vehicle from being sold until the sales agreement goes through, which we did . We took delivery of the vehicle on the 4th December 2018 and was promised by the sales person that the refund will be made within 48 hours,since then we are waiting for the refund to be done. We call every second day and even went there personally and spoke to Dean Reddy the sales person and the dealer principal and all we get is the run around. They have told us on numerous occasions that the payment was made and we should wait 48 hours for it to reflect which we do however to date we have not received the refund. We were also billed for personalised number plates which took 2 weeks for them to get back to us in regards to the names which we were not happy with and requested that it be cancelled and they promised to refund that amount as well which we are still waiting for. The level of customer service that we have received from this dealership is appalling. It is really unfair that we should be running around for something that belongs to us. When the deposit was required it was done immediately and now that it needs to be refunded we are given endless excuses which is unacceptable practice from such a big company.