AS
Anton S

1 reviews | Active since Jul 2011

05 Feb 2015, 16:21

Imperial Nissan Menlyn

I have been trying to get Imperial Nissan Menlyn to email a quote for parts that I urgently require to repair my vehicle. I have phoned them several times and was even scolded by an employee because the phone call took too long to complete in his opinion. He also did not like the fact that he had to write down the order after I requested a telephonic quote, writing down a list of 7 items is just too much effort.<br> <br> I requested that the quote be emailed to me so that I may pay and order the parts as I am not able to drive my vehicle without the parts I require. I went to this dealership on Saturday 31 January to personally place the order, but there was not a soul in sight. Nobody offers to help you. None of the staff actually seem to care so I walked out as I have better things to do with my time than to wander around a Nissan dealership waiting to find somebody that remotely looks like they work there. <br> <br> I have never been treated like this at any business. This dealership needs a serious customer attitude adjustment.

0
Replies (1)
Nissan South Africa
Nissan South Africa's reply06 Feb 2015, 07:56
Official
Hello itpta,

Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.

We want to assure you that we value you as a Nissan Customer and Owner and sincerely apologise for the treatment received in this regard.

Please be informed that one of our highly skilled Customer Support Centre Consultants will contact you directly to gather more information and to ensure that this matter receives the necessary action.

Kind regards,

Jacques Labotsky
Senior Manager: Customer Care