ML
Melissa L
1 reviews | Active since Nov 2022
16 Apr 2024, 08:53
I would like to express my heartfelt appreciation for the outstanding service and support provided by your team in resolving the brake issues on our Nissan Magnite
I would like to express my heartfelt appreciation for the outstanding service and support provided by your team in resolving the brake issues on our Nissan Magnite. From the moment I reached out to Nissan SA regarding the concerns with the brakes on our vehicle, the response was nothing short of exceptional. I had the pleasure of interacting with Danie Josling, the Technical Manager, and Monica Gouws from Customer Service Operations, who both demonstrated the utmost professionalism and dedication to ensuring our issue was addressed promptly and effectively. Thanks to the collaborative efforts of Danie, Monica, and the entire Nissan SA team, the brake issue on our Magnite was resolved efficiently, and we can now drive with peace of mind knowing that our safety is prioritized.
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Nissan South Africa's replyOfficial
16 Apr 2024, 09:09Dear Melissa, thank you for sharing your experience with us. At Nissan S.A we always work on surpassing our customers expectation and your kind words is a confirmation thereof. We trust that you will have many more happy kilometers with your vehicle. Kind regards Nissan S.A.
Nissan South Africa's reply16 Apr 2024, 09:09
Official
Dear Melissa, thank you for sharing your experience with us. At Nissan S.A we always work on surpassing our customers expectation and your kind words is a confirmation thereof. We trust that you will have many more happy kilometers with your vehicle. Kind regards Nissan S.A.
ML
Melissa L's updateReviewer Update
07 Mar 2025, 12:25Follow-up to My Positive Review on [16 April 2024]
While I initially left a positive review after Nissan SA’s goodwill gesture of replacing the brake pads on my 2022 Nissan Magnite, I regret to inform you that my experience has drastically changed.
After just 10 months, my vehicle’s brakes failed again, with 0.6mm pads and warped discs. I contacted Nissan SA once again, but instead of resolving the issue, they continued to ignore my concerns and blame it on “wear and tear,” despite the fact that the brakes were never fully replaced in the first place as recommended.
The lack of response to my requests for a technical report and the absence of proper inspection are extremely concerning. It’s now clear that Nissan SA is not taking accountability for a recurring safety issue affecting multiple Magnite owners. I feel let down, especially given the poor handling of my case and failure to address a critical safety component.
I’m left in a position where I now have to cover significant repair costs out of my own pocket, all while Nissan continues to deny responsibility. I strongly encourage others who have had similar experiences to share their stories and demand accountability from Nissan SA.
ML
Melissa L's update07 Mar 2025, 12:25
Reviewer Update
Follow-up to My Positive Review on [16 April 2024]
While I initially left a positive review after Nissan SA’s goodwill gesture of replacing the brake pads on my 2022 Nissan Magnite, I regret to inform you that my experience has drastically changed.
After just 10 months, my vehicle’s brakes failed again, with 0.6mm pads and warped discs. I contacted Nissan SA once again, but instead of resolving the issue, they continued to ignore my concerns and blame it on “wear and tear,” despite the fact that the brakes were never fully replaced in the first place as recommended.
The lack of response to my requests for a technical report and the absence of proper inspection are extremely concerning. It’s now clear that Nissan SA is not taking accountability for a recurring safety issue affecting multiple Magnite owners. I feel let down, especially given the poor handling of my case and failure to address a critical safety component.
I’m left in a position where I now have to cover significant repair costs out of my own pocket, all while Nissan continues to deny responsibility. I strongly encourage others who have had similar experiences to share their stories and demand accountability from Nissan SA.