I would give a -5 for Customer service at Milnerton Nissan

I specifically have an issue with Milnerton Nissan. I have been given runaround’s for a full week now. A lady by the name Miriam in the financial department is rude and did not shy away from telling me that she does not report to me therefore I had no business in asking her for feedback. On many occasions she made promises over the phone and when I followed up, she told me not to put words in her mouth, and that I am the one who assumed things she didn’t say. Her tone alone for me was condescending to say the least. She once said “Ma’am if I didn’t send the proof of payment, it means there was no proof of payment to be sent to begin with” Now I don’t think this is good customer service, you cannot keep quiet and the customer should figure out on their own what’s happening on your end. Saturday 16/07/22 I called Nissan and Miriam promised to call me and provide feedback , I never got that call and the issue was NOT resolved.

The sale exec Terrence Ntoyi I believe did his part but no one was willing to be straight forward about the cashback process. The tone I get, he’s blamed for processes beyond his control as a salesman. In my opinion he’s being setup to look like he doesn’t know what he is doing.

I really should have taken my business elsewhere 😭