LK
Lydia K
1 reviews | Active since Oct 2010
26 Aug 2015, 15:00
I have no words
In January 2014 I bought a Nissan Juke. <br> <br> On 1 June 2015 my nightmare with Nissan started. I was involved in an accident and can you believe this? My car is after three months still not ready for collection<br> <br> Reasons being: it took Nissan from 7 June 2015 - 17 August to get a part.<br> <br> On 18 August my car was send to Nissan Menlyn for an inspection. Another problem was found. After a week, I am still waiting. <br> <br> All I am asking is how fair is this to me, the customer? Yes I am just another number for you, yes and I am only an individual which cannot \touch"Nissan"
Helpful (0)
Replies (1)0
Replies (1)
Nissan South Africa's replyOfficial
26 Aug 2015, 16:13Hello lydiadek,
Good day lydiadek,
Thank you for taking the time to make Nissan S.A aware of the matter and we take note of the content.
It is extremely regrettable that anyone of our valued customers experiences a service or product related concern as we strive to produce the best automotive products, with the best service to back up the Nissan brand.
As discussed telephonically with Monica Gouws from Nissan S.A we have confirmed with Imperial Nissan Menlyn that your Nissan vehicle has been repaired and delivered back to the panel beater.
Kind regards
Sharnie Malan
Senior Manager Customer Care
Good day lydiadek,
Thank you for taking the time to make Nissan S.A aware of the matter and we take note of the content.
It is extremely regrettable that anyone of our valued customers experiences a service or product related concern as we strive to produce the best automotive products, with the best service to back up the Nissan brand.
As discussed telephonically with Monica Gouws from Nissan S.A we have confirmed with Imperial Nissan Menlyn that your Nissan vehicle has been repaired and delivered back to the panel beater.
Kind regards
Sharnie Malan
Senior Manager Customer Care
Nissan South Africa's reply26 Aug 2015, 16:13
Official
Hello lydiadek,
Good day lydiadek,
Thank you for taking the time to make Nissan S.A aware of the matter and we take note of the content.
It is extremely regrettable that anyone of our valued customers experiences a service or product related concern as we strive to produce the best automotive products, with the best service to back up the Nissan brand.
As discussed telephonically with Monica Gouws from Nissan S.A we have confirmed with Imperial Nissan Menlyn that your Nissan vehicle has been repaired and delivered back to the panel beater.
Kind regards
Sharnie Malan
Senior Manager Customer Care
Good day lydiadek,
Thank you for taking the time to make Nissan S.A aware of the matter and we take note of the content.
It is extremely regrettable that anyone of our valued customers experiences a service or product related concern as we strive to produce the best automotive products, with the best service to back up the Nissan brand.
As discussed telephonically with Monica Gouws from Nissan S.A we have confirmed with Imperial Nissan Menlyn that your Nissan vehicle has been repaired and delivered back to the panel beater.
Kind regards
Sharnie Malan
Senior Manager Customer Care