DT
Deon T
1 reviews | Active since Jul 2024
30 Jul 2024, 10:30
I have a RMI Workshop in George and look after the local Fidelity ADT fleet of 75 Nissan NP200 bakkies
I have a RMI Workshop in George and look after the local Fidelity ADT fleet of 75 Nissan NP200 bakkies. I bought an air conditioner low pressure hose from Nissan in George as it is a common problem on these vehicles. The hose started leaking whilst being under their parts warranty. I bought another hose and repaired the vehicle. They refuse to process a parts claim as I did not follow their warranty procedure. I was never informed of this warranty process when I bought the second hose and informed the Salesman that it was a parts claim. Neither does this warranty process/terms reflect anywhere on the tax invoice for the second hose I bought. I have asked for the matter to be escalated but they are not returning my e-mails.
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Replies (3)
Nissan South Africa's replyOfficial
31 Jul 2024, 07:30Dear Deon, thank you for sharing your concerns. As confirmed by your case manager the required component have not been fitted by a Nissan dealer and in order for us to review the possible parts failure claim the complete component and related brackets needs to be inspected by a Nissan dealership. Once it has been confirmed that the part failed due to a Material defect, will the claim be reviewed with the stipulated facts. The dealer confirmed that they only received the pipe and not the related brackets and for this reason the claim can not be concluded. Kind regards Nissan S.A
Nissan South Africa's reply31 Jul 2024, 07:30
Official
Dear Deon, thank you for sharing your concerns. As confirmed by your case manager the required component have not been fitted by a Nissan dealer and in order for us to review the possible parts failure claim the complete component and related brackets needs to be inspected by a Nissan dealership. Once it has been confirmed that the part failed due to a Material defect, will the claim be reviewed with the stipulated facts. The dealer confirmed that they only received the pipe and not the related brackets and for this reason the claim can not be concluded. Kind regards Nissan S.A
DT
Deon T's updateReviewer Update
08 Aug 2024, 11:47Dear Nissan S.A.
Your statement above is incorrect with regard to the failed part supp**** to the George Branch as the failed pipe that i returned has the exact same fittings as the new original. There are no additional brackets attached to this pipe.
Maybe you should ask your Parts Department to supply you with a new pipe and obtain the pipe from the George Dealer and compare the two before making untrue statements on a Public Platform.
Will you actually take the trouble THIS TIME to do a proper investigation and come back with actual/factual positive outcome on my parts claim once you have discovered that the failed hose and the newly supp**** hose looks exactly the same, no brackets involved here!
Kind Regards
Deon du Toit
Your statement above is incorrect with regard to the failed part supp**** to the George Branch as the failed pipe that i returned has the exact same fittings as the new original. There are no additional brackets attached to this pipe.
Maybe you should ask your Parts Department to supply you with a new pipe and obtain the pipe from the George Dealer and compare the two before making untrue statements on a Public Platform.
Will you actually take the trouble THIS TIME to do a proper investigation and come back with actual/factual positive outcome on my parts claim once you have discovered that the failed hose and the newly supp**** hose looks exactly the same, no brackets involved here!
Kind Regards
Deon du Toit
DT
Deon T's update08 Aug 2024, 11:47
Reviewer Update
Dear Nissan S.A.
Your statement above is incorrect with regard to the failed part supp**** to the George Branch as the failed pipe that i returned has the exact same fittings as the new original. There are no additional brackets attached to this pipe.
Maybe you should ask your Parts Department to supply you with a new pipe and obtain the pipe from the George Dealer and compare the two before making untrue statements on a Public Platform.
Will you actually take the trouble THIS TIME to do a proper investigation and come back with actual/factual positive outcome on my parts claim once you have discovered that the failed hose and the newly supp**** hose looks exactly the same, no brackets involved here!
Kind Regards
Deon du Toit
Your statement above is incorrect with regard to the failed part supp**** to the George Branch as the failed pipe that i returned has the exact same fittings as the new original. There are no additional brackets attached to this pipe.
Maybe you should ask your Parts Department to supply you with a new pipe and obtain the pipe from the George Dealer and compare the two before making untrue statements on a Public Platform.
Will you actually take the trouble THIS TIME to do a proper investigation and come back with actual/factual positive outcome on my parts claim once you have discovered that the failed hose and the newly supp**** hose looks exactly the same, no brackets involved here!
Kind Regards
Deon du Toit
DT
Deon T's updateReviewer Update
21 Aug 2024, 17:15Dear Nissan S.A
I have not yet received a response to my communication dated 8 August 2024 or am I not important enough to be overwhelmed by a response from you?
Your statement dated 31 July 2024 is factual incorrect.
Please view my communication from 8 August 2024 again and enlighten me with a proper response please.
I HAVE NEVER RECEIVED SUCH BAD COMMUNICATION AND LACK OF PROFESIONALISM FROM A MANUFACTURER.
Regards
VW And Audi Guys
Deon du Toit
***
I have not yet received a response to my communication dated 8 August 2024 or am I not important enough to be overwhelmed by a response from you?
Your statement dated 31 July 2024 is factual incorrect.
Please view my communication from 8 August 2024 again and enlighten me with a proper response please.
I HAVE NEVER RECEIVED SUCH BAD COMMUNICATION AND LACK OF PROFESIONALISM FROM A MANUFACTURER.
Regards
VW And Audi Guys
Deon du Toit
***
DT
Deon T's update21 Aug 2024, 17:15
Reviewer Update
Dear Nissan S.A
I have not yet received a response to my communication dated 8 August 2024 or am I not important enough to be overwhelmed by a response from you?
Your statement dated 31 July 2024 is factual incorrect.
Please view my communication from 8 August 2024 again and enlighten me with a proper response please.
I HAVE NEVER RECEIVED SUCH BAD COMMUNICATION AND LACK OF PROFESIONALISM FROM A MANUFACTURER.
Regards
VW And Audi Guys
Deon du Toit
***
I have not yet received a response to my communication dated 8 August 2024 or am I not important enough to be overwhelmed by a response from you?
Your statement dated 31 July 2024 is factual incorrect.
Please view my communication from 8 August 2024 again and enlighten me with a proper response please.
I HAVE NEVER RECEIVED SUCH BAD COMMUNICATION AND LACK OF PROFESIONALISM FROM A MANUFACTURER.
Regards
VW And Audi Guys
Deon du Toit
***