I Bought a brand new Nissan Magnate on the 30th September 2023. In January 2024 my car was involved in an accident. My claim was approved by insurer on the 29 January and I took my car to the panel beaters this was 56 days ago. I have been in constant co

I Bought a brand new Nissan Magnate on the 30th September 2023. In January 2024 my car was involved in an accident. My claim was approved by insurer on the 29 January and I took my car to the panel beaters this was 56 days ago. I have been in constant communication with the panel beater which is Duncan from Alfa trio he has been giving me updates daily that he is not able to repair my car due to parts because Nissan South Africa does not have them and that they don't have a date when will the parts be available till today, they don't have a date of when will be the parts be available, Duncan from the panel beater requested that they give me a courtesy car since it their fault for making me as their client without a car, and no valid and proper response was given and until today they don't have a date as to when will the parts be delivered.

AM VERY DISAPPOINTED, ANGRY AND FRUSTRATED!!!!!!! I HAVE NEVER EXPERIENCED SUCH A BAD CUSTOMER RESPONSE.

TRULY YOU DON'T HAVE ANY CUSTOMER CARE, YOU DON'T HAVE ANY CUSTOMER SERVICE, YOU DONT HAVE ANY AFTER SALES SERVICE AT ALL. THIS IS TERRIBLE. I CAN NOT NOT BELIEVE THAT I AM EXPERIENCING SUCH A SERVICE FROM A CLIENT I AM STILL PAYING.

It has been 56 days waiting for my vehicle to be repaired only to discover that you don't have ANYTHING, NOTHING, NO WORK HAS BEEN DONE ON MY VEHICLE. MY VEHICLE IS STILL STANDING STILL AS IT WAS WHEN I TOOK IT TO THE PANELBEATERS.

YET THE EMAILS HAVE BEEN FLYING AROUND AND NOT REAL OUTCOME HAS BEEN YIELD, AND I AM TOLD THAT I MUST REST ASSURED. WHAT THE HELL IS THAT! BETTY AND NONDI. NISSAN AND YOU DON'T DESERVE ME AND MY MONEY. YOU ARE VERY *********** AND LAZY.

HOW CAN COME UP WITH STUPID REASONS FOR YOU NOT TO PROVIDE ME WITH A COURTESY VEHICLE WHEN IT IS YOU WHO IS RESPONSIBLE FOR THE DELAY ON MY VEHICLE REPAIRS. EVEN TODAY YOU STILL DON'T HAVE A DATE OF WHEN THE PARTS WILL BE DELIVERED FOR MY VEHICLE.

YOU NEED TO RESOLVE THIS MATTER URGENTLY! I WILL NOT BE UNDERMINED THE VERY SAME BUSINESS PROFITING FROM ME MONTH TO MONTH NEVER! UNTIL TODAY NO RESPONSE FROM NISSAN SOUTH AFRICA , THEY JUST IGNORE ALL MY EMAILS.

I NEVER THOUGHT SUCH A BIG BRAND LIKE NISSAN SOUTH AFRICA WOULD TREAT ME (THEIR CUSTOMER) LIKE I AM A TRASH.

I cannot believe that there are SO MANY Magnites on the road and they are selling like crazy

But you cannot supply parts?

Regards, Viwe