RF
Rob F

1 reviews | Active since Mar 2016

03 Aug 2016, 02:06

How long does it take to change a burnt value on a Nissan Juke? no one knows, but more than a month & a half!!!

<p>At 95,000 km our Nissan Juke burnt a value. A month and a half later I am told they are still waiting for parts. Firstly no one can tell me why the value burnt to begin with and secondly I dont understand how it can take over a month to source a part. ( In this day and age where things are moved around the world within a few days.)</p> <p>I have already paid one installment on the vehicle of R5200 and have not used the vehicle for a day and it is looking like I am going to be paying a second installment before I get the vehicle back.</p> <p>The first mistake we made was to buy the Juke from N1 Nissan in the Cape. The vehicle was delivered without a service manual, owners manual or spare key. After a year of phone calls and emails we managed to get a service manual and the incorrect spare key.</p> <p>At 4 years old the clear coat on the bumpers started pealing off, Nissans response was, "sorry it's out of warrenty".</p> <p> </p> <p>I had a similar incident with my Hardbody. When it broke down, a freind of mine took a look and said he thought it was the crankshaft sensor. I took the vehicle in to Nissan Boksburg. They called me after a week, to say they could not fix the vehicle and that I must come and collect it. I asked them what they suggested I do if the manufacturer could not fix the vehicle. Their responsen was, "I dont know". I end up taking the vehicle to Bosch, who after changing fuel pumps, injectors etc, and costing me R15k, also happened to change the crankshaft sensor at R250.</p> <p> </p> <p>I currently own a Juke, Hardbody and 350Z, and I love my Nissans but with their service, I think I should be looking for the equivalent of these vehicles made buy another manufacturer. </p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply04 Aug 2016, 06:03
Official
Dear robfield31 Thank you for making us aware of your concern and rest assured to will investigate the matter. A Nissan Customer Care Consultant will be in touch with you shortly to gather more information and to assist you. Kind regards Natasha Naidoo