WN
Werner N

1 reviews | Active since Sept 2016

10 Sept 2024, 12:44

Horrible service from nissan.

Took my car to nissan Ferndale on 3 September. Because it had a problem. Then they notify me clutch is broken. Told them to repair. Then they informed they don't have stock. But I phoned another place in kempton and they did have stock. Called them on Wednesday and they told me they wil phone back. Didn't call me Wednesday or Thursday. Friday I went to the dealership. Then they told me the fly wheel is also a problem. So how do you access the car and not pick up all the problems. They charged me 13 000 for the clutch. And other people quoted me 7000. So I was told they would phone me friday. Didn't call me. Saterdag I called,didn't Calle me back. Monday morning I spoke to people. Eventually I was called back. But now the fly wheel is going to cost me 16 000. So now we are up to 29 000. The problem is gou want to charge me these rediclios amounts with **** service. I am a sales rep and need my car. They had my car for a week and nothing. This is affecting my job. But they don't care. The service and the communication is absolutely disgusting.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply10 Sept 2024, 14:01
Official
Dear Werner, thank you for taking the time to share your experience with us. Rest assured that a Customer Support case was opened for an investigation to be completed. Your case manager will contact you with feedback. Kind regards Nissan S.A