SA
Sarah A

1 reviews | Active since Jul 2012

25 Mar 2015, 08:57

Help when car broke down

I purchased a new Nissan Juke in October 2014. In January a warning light came on and then it stopped on the highway. I called the tow truck that arrived within 20 mins and they checked the car and returned it. A week later the same thing happened on again on the highway I called the Sales Manager he was at the roadside with a replacement car and the tow truck within 20 minutes and they took the car. They couldnt figure out what wrong - I was kept up to date by Pieter they called in NIssan SA and finally found what was wrong the replacement part needed to come from Japan the original delivery date was 31 April I caleed Nissan SA they expedited the part. When I got my car back it had a full tank of petrol. I was very impressed I haven't had such professional service in SA for a long time Thank you

0
Replies (1)
Nissan South Africa
Nissan South Africa's reply25 Mar 2015, 09:56
Official
Hello SarahVA,

Thank you for taking the time to make Nissan S.A aware of the Excellent Service received from Northwest Nissan and we appreciate this valuable feedback.

We always strive to exceed Customer expectations and we are confident that we will have a long standing relationship for many more years to come.

Kind regards,

Sharnie Malan
Senior Manager: Customer Care