heated seats

bought a Nissan X-trail 1.6 DCI LE 4WD under the impression that it comes out with heated seats (stated so on the website that was promptly removed once I complained). Once I had taken delivery of the vehicle I noticed that it didn't have heated seats, so I enquired and after a lot of back and forth was told that I could have an accessory of my choice at a discounted rate but the problem is that I have added all extras and full price already. I have sent a mail explaining this and got a mail back stating I should go to the motor industry. I was also told that Nissan approached the ombudsman in this regard . I have requested the correspondence but to no avail. This is the second vehicle in less than a year that I am purchasing and this is how clients get treated. I have also referred numerous clients to Nissan that have purchased GTR's. I have now been told that I must take this to the motor industry which I will do.