DJvR
Daleen Jansen van Rensburg

1 reviews | Active since Mar 2015

06 Jul 2015, 15:43

Great Service - Going the extra mile

This report is to congratulate Nissan Hatfield on GREAT Service. We wanted a 2nd car, and cant take off work to test drive. Werner came to our house after hours to bring us the car to test drive it. We then decided to buy the Nissan Tiida. He assisted us further with applying for finance and kept us updated every step of the way. When we got approved - he delivered the car - again at our house. When we drove the car into our driveway - there was a funny noise. We called Werner immediately and he assured us he will send a driver to my place of work to collect the car and bring a loan car - they did just that the following day. The Driver (Stephen) was also very friendly and helpful. So the next day Stephen brought my car back and it was fixed. <br> I would drive past the Nissan Gezina branch (had a bad experience there) any time just to get to Nissan Hatfield!<br> Well Done on great service!

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Replies (1)
Nissan South Africa
Nissan South Africa's reply06 Jul 2015, 16:55
Official
Hello daleen1990,


Thank you for taking the time to make Nissan S.A aware of the Excellent Service received from BB Nissan Hatfield and we appreciate this valuable feedback.

We always strive to exceed Customer expectations and we are confident that we will have a long standing relationship for many more years to come.

Kind regards,

Sharnie Malan
Senior Manager: Customer Care