Formal Complaint – Disappointing Service Experience at Nissan Milnerton Capetown

I am writing to formally express my deep disappointment with the level of customer service I recently experienced at Nissan Milnerton. I have been attempting to make a simple booking to service my vehicle, yet despite numerous calls and repeated follow-ups, the matter has still not been resolved. I have spent a considerable amount of airtime going back and forth, only to be met with a lack of assistance and poor communication.

I was assisted by Michelle Geldenhuys during this process, and unfortunately the experience was far from satisfactory. The situation could and should have been handled far more professionally.

As a customer, I expect a much higher standard of service, especially from a reputable brand such as Nissan South Africa. This experience has left me extremely frustrated and disappointed.

I kindly request that this matter be addressed urgently and that I be assisted promptly in securing a service booking for my vehicle. I would also appreciate feedback regarding how this issue will be resolved to prevent similar experiences in the future.