Follow-up Complaint

I am having serious trouble getting Nissan South Africa to respond to a complaint Dated the 19 October 2020

They wont allow me to talk to the Customer Care Manager. For more details on the issue check the Complaint dated 19th October 2020

From that Complaint the following has happened

1. Nissan South Africa cannot determine the cause of the Problem. with that being said the wont issue a loan/ courtesy vehicle to my 82 yrs old father. 2. I am not allowed to talk to a senior person. 3. this is starting to be a problem as I have to be on alert as my Parents are staying 250km away from me.

Is this really how Nissan South Africa is treating Senior Citizens?