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Njabulo M

1 reviews | Active since Jun 2024

19 May 2025, 12:11

FINAL DEMAND FOR ENGINE REPAIR & DAMAGES

I am writing this not just as a dissatisfied customer, but a business owner who has experienced devastating losses due to the negligence of a Nissan South Africa authorized dealership-and the company not taking accountability.

In April 2024, I took my Nissan NP300 to the Groblersdal Nissan Dealership for a standard service. Without proper diagnosis and cause, they dismantled the entire engine, then failed to reassemble it- leaving my vehicle unusable. To make matters worse, they had the audacity to quote me over R80 000 for a new engine.

I lodged a formal complaint with the Motor Industry Ombudsman of South Africa(MIOSA). After waiting over a year, I was told the MIOSA could not proceed with the matter as the Dealership had closed. Which clearly shows they were going through financial difficulties, and tried to intentionally damage peoples cars in order to charge them crazy amount to fix a problem they caused. There are many clients who left reviews on the dealership Google Profile, stating they tried ripping them off by damaging their cars.

I run a Project Management Company in the Mining & Logistics Sectors, "Bakkies" are compulsory to operate within these sectors. This incident disrupted my business's operations, my company's revenue dropped by over (-54%), lost over R5 Million in valid purchase orders and R8.5 million in possible contracts. Additionally spending over R90 000 on car rentals and over R16 000 on Uber rides.

I have sent a detailed email to their complaints department, *** *** and *** This email is my formal demand to resolve this issue before I take legal action.

Their emails do not have confirmation responses. I am writing this review to publicly detail that I have reached out to them to respond to this matter within 7 business days(from this review).

Should they ignore this matter within the 7 business days, I will immediately instruct my attorneys to institute legal action with High Court Proceedings against Nissan South Africa for the full damages including; General Damages, Special Damages, Legal Fees and Statutory Claims for violations of Consumer Protection Act.

This is the final opportunity for Nissan South Africa to resolve the matter amicably.

0
Replies (3)
Nissan South Africa
Nissan South Africa's reply19 May 2025, 13:17
Official
Dear Njabulo, thank you for taking the time to share your concern with us. From the information available to our office we have received confirmation that the vehicle was towed away from the dealership in June 2024. We have further send a follow up to the office of the Motor Industry Ombudsman on the outcome of the investigation and a case manager will contact you with feedback once received. Kind regards Nissan S.A
NM
Njabulo M's update20 May 2025, 12:59
Reviewer Update
I towed the vehicle from Groblersdal on the 8th of May 2024. I found it outside the parking, disregarded without any security measures in place. I have correspondence from MIOSA for the final statement, I've sent it with my email. However, you can double check with MIOSA. As mentioned, should you fail to respond and resolve this matter within the stipulated time, I will proceed with legal action for full damages through the High Court.
NM
Njabulo M's update28 May 2025, 12:13
Reviewer Update
This is to formally inform you that the 7 business days afforded to you in my prior correspondence have expired without any response or resolution from your office.
Your silence in the face of a detailed, justified, and well-documented demand is not only unprofessional and irresponsible, but it confirms a willful disregard for your responsibilities under South African law, particularly the Consumer Protection Act (Act 68 of 2008).
Let me be clear:
You have failed to act on an egregious case of negligence by your authorised Groblersdal dealership — one that resulted in the dismantling of my Nissan NP300 engine, followed by an ******** demand for over R80 000, and the total collapse of my business operations.
Due to your inaction:
  • My business lost over R15.4 million in revenue, contracts, and operational costs.
  • I was forced to terminate staff, shut down my office, and absorb personal financial damage.
  • All supporting evidence, financial statements, and communications have been compiled and handed to my legal team.


    As of today, I have instructed my attorneys to begin Legal proceedings against Nissan South Africa for:
    1. Special Damages
    2. General Damages for business disruption and hardship
    3. Statutory violations of the Consumer Protection Act
    4. Legal costs on a full attorney–client scale
  • Your refusal to resolve this matter amicably will now be addressed in court.

This is no longer a negotiation. You had your chance to act in good faith — and you chose silence. I will see you in court.