Faulty/Defective Nissan X-Trail Intelligent Emergency Braking and Intelligent Forward Collision Warning

I gave one star because a 0 star was not an option.

I bought a brand new Nissan X-Trail 2.5 CVT Tekna end of October 2019. From the beginning I suspected that the Intelligent Emergency Braking and Intelligent Forward Collision Warning was not working as it should.

Take note there was no warnings displayed in the car. After forcing the dealership to investigate they ran a diagnostics and informed me there was a calibration problem. I immediately asked how can serious safety feature be faulty without any warnings? Also how was this new car released with the system not working?

After a massive struggle they apparently re calibrated the system and was happy to give the car back to me. I immediately informed them i'm not satisfied that the system is working as advertised in the brochure and in the vehicle manual. I was told that they cant do anything further as the computer says the system is working.

It is now 4 months later and Nissan is stalling in attending to this problem.

This is totally unacceptable. They are happy for me and my family to continue driving this car with one of the critical safety features not working. I compare this to an airbag system that will only work 30% of the time. This is totally unacceptable.

I've requested all correspondence in writing and they blatantly refuse. One lady from customer care will every now and then call me with useless feedback.

I've asked to return the vehicle and get my money back no response.

I've also informed them this might be Country wide model problem and that more peoples lives is at risk. No response.

It is clear to me that Nissan does not take their customers serious but worst of all that they have a total disregard for their customers safety.

I hope prospective buyers of Nissan vehicles with this safety features do a proper test to ensure that they are working.

Then a last note to Nissan, please don't call me and ask what the problem is. If someone is actually willing to follow up. Investigate the case and call me with proper feedback and solutions.