HW
Hasan W

1 reviews | Active since Dec 2015

29 May 2016, 19:42

Faulty new Qashqai

<p>Been 2 months now that I don't my new 1,2t CVT Qashqai. </p> <p>i am been helped by Nissan SA and really appreciate the courtesy car I've been given.</p> <p>however I think there is a huge problem facing Nissan SA and in particular the new Qashqai. </p> <p>the loan vehicle I have, even after software upgrades, still vibrates the brake pedal to the point where the vehicle won't stop. All this at various angles going forward or reversing. This is the same issue as my car which I have not seen for two months.</p> <p>Based on the complaints on HelloPeter, it is clear there are various issues with this car. I think a recall is necessary. </p> <p>Unlike other people I am been helped by Nissan SA. A huge thank you to Monica who constantly keeps me updated. Tomorrow is a huge day as I get the technical report after the whole ABS unit was replaced. I hope this fixes the problem. </p> <p>My frustration is with the quality of a r336 000 product. </p>

0
Replies (3)
Nissan South Africa
Nissan South Africa's reply30 May 2016, 07:52
Official

Dear Hasan,

Please be advised that all repairs have been finalised on your Nissan vehicle.

We are currently consolidating all the evidence, diagnosis, and results in a report for your perusal.

With all mechanical products, one will experience problems however you have our guarantee that Nissan and our dealerships will be there to support you, in terms of alternate transportation and with the extensive warranty provided.

Kind regards

Natasha Naidoo

HW
Hasan W's update12 May 2017, 17:05
Reviewer Update

I have returned the vehicle as it is still faulty. I see another review from SBastiaanse with the same issues. They cannot solve the problem and they know it. Nissan SA continue to sell a faulty and unsafe product. The software upgrade does nothing. Your new Qashqai is a poor product and you know it Nissan SA

Nissan South Africa
Nissan South Africa's reply15 May 2017, 09:42
Official

Dear Hassan

We do take note of your frustration and are confident that the current repairs will rectify your concern successfully. Our Customer Support team will contact you to determine your satisfaction in this regard.

Kind regards

Nissan SA Customer Support Team