kS
khotso S

1 reviews | Active since Oct 2016

14 Oct 2016, 15:42

false information to sell their cars

<p>im writting this review with a sor heart would never recommend anyone to buy a nissan car. bought nissan qashqai in novemeber 2015 brand new car delt with an F&i named gorden At N1 nissan jhb who advised me that the car comes with a manufactures warranty which covers wear and tear options and a service plan and recommened that i should not get a maintanance plan as my new car has warranty that covers wear and tear options. little did i know that he was just trying to get a sale as would have not bought a car without a maintanance plan- been without a car since july this year paying for something i dont have.end of june got stuck on N1 called nissan my car was taken to North west nissan didnt know whats wrong with the car till the called me and was told that my clush has burned which i find difficult to believe and which didnt boughther me as i knew i my car is sill warranty. oh boy to my supprice two days later i received a shock of my life that i need to pay 17600.00 for my car to be fixed and was told that the warranty plan active does not cover. i can not begin to express the level of recism and disrespect i have been receiveing from nissan.i complained that i was i advised by |Gorden that my warranty would cover it i was letterally told to f***k of the Dp a lady from n1 jhb nissan and malissa from nissan Customer service it was joint call was told not to make my problems theirs.since ibought this car have had no joy when i wen for my first service at cresta nissan was told the car was delivered with a missing part which i refused to pay they did was also a horable experience. im sitting with a new debt of an unplanned debt to fix the car. i paid the car im recieving slow responces from nissan north west disrrespect as per norm with no sence of urgency is it because im black? same thing happened with their cresta branch when i was disregarded and a white client was given first preference over me. |TO the CEO of nissan your word is your bond none of of employees are leaving up to that ***** lies minipulations activities are being done right under your noise im sure you dont care most probabaly you white. nissan treat all client with respect irrespective of their skin car colour i would never recommend anyone to buy from nissan.</p> <p> </p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply17 Oct 2016, 10:19
Official

Dear khotso87 ,

Thank you for making us aware of your concern and rest assured to will investigate the matter. A Nissan Customer Care Consultant will be in touch with you shortly to gather more information and to assist you.

Kind regards

Natasha Naidoo